Customer Service

Contact Us:

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  • Fax:
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Customer Service Hours:

M - F 11am - 8pm PST

Returns & Exchanges:

We pride ourselves in offering the highest quality merchandise. Customers have 30 days to return any unwanted merchandise, with the exception of items designated as on sale, lingerie/innerwear, books, music and consumable goods, which may not be returned or exchanged. Any returned item must be unused, unworn and in its original packaging, if applicable. Customers may choose whether they would like to exchange, receive an in-store credit, or receive a refund. Shipping and handling fees will not be refunded.

To return or exchange an item, please request a Return Authorization (RA) number within 15 days of receiving your order by emailing orders@liveonsunset.com, specifying the initial order number and reason for exchange/return. We will get back to you in a timely manner with steps to follow:

Write the RA number on the returns form provided with your order and return along with the product in the original shipping package. Please send all returns to:

  • Liveonsunset.com
  • Attn: Online Returns Dept.
  • 8801 W Sunset Blvd
  • West Hollywood, CA 90069

You will receive email notification once your return has been received and processed.

To exchange an item, please specify the new size you require at the time of requesting your RA. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative style, we suggest that you return it for a LIVE! On Sunset credit and purchase the new item separately.

All correctly returned products will either be refunded to the purchaser's credit card, excluding the initial shipping costs and processing/handling costs for the return.

If your order has been sent to a destination within the state of California, all sales taxes will be refunded.

Unavailable Items:

All items featured on the website are in stock unless "Sold Out" is displayed. Please be aware though, that an item in your shopping bag can still sell out as you are completing an order.

In the event an item is unavailable, you will be contacted in a timely manner by LIVE! and your credit card uncharged.

Shipping Rates & Methods:

Most orders will ship out within 2-3 business day of ordering, unless overnight shipping is requested. We do not ship on weekends or holidays. We do not deliver to APO/FPO addresses or PO boxes.

We offer free ground shipping on all domestic orders over $150.00. All orders up to $149.99 are shipped via UPS. We are also able to expedite orders for an additional charge. For expedited orders, please ensure you have placed your order before 10AM PST Monday to Friday, otherwise expect your order to be shipped the following business day.

Expedited shipping options offered are as follows:

  • UPS Overnight
  • UPS Second Day Air

Worldwide and Canada orders can be shipped using the following rate:

  • UPS Worldwide Expedited

Please note that your order will only be shipped once payment and delivery details have been approved. Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by address verification.

We ask that our domestic customers to allow up to 2 weeks before reporting a lost package and our international customers to allow up to 25 days.

Product Advice:

If you would like more information on the products featured on our website, need some styling advice, or help choosing the perfect gift, please feel free to contact us directly at LIVE! On Sunset via email or phone (see contact information at the bottom of the page) and we will be happy to work with you!